![]() ![]() It's frightening to open dropbox and to see a whole huge body of work, years of work and files, simply vanished. You used to be able to talk to customer support but no longer. I asked dropbox to make this accidental folder moving more difficult a few years ago, but since it just happened again, apparently they don't think it's an issue. I have had google and MS folders for many more years than dropbox and never once has that happened. ![]() Then find that 20,000 files and dozens of folders were accidentally moved to some super obscure folder without intending to. Requires you to login to web and see your activity. One super annoying thing is the ease in which you can move folders without meaning to and then the next time you go to dropbox everything is missing. I have had a personal paid dropbox account for years. Not only did I have to cancel my card, which was a hassle, but I have no hope of being reimbursed for the two months when I did not use the service but was still being billed. This was the worst customer support experience I have ever had. After another two weeks, I eventually had to cancel my debit card so they would quit billing me. They did submit a ticket for me, but it did no good. Even the sales folks are not allowed to contact support directly. Finally, after six weeks of failed attempts, I contacted sales so that I could talk with a person. ![]() I repeatedly attempted to contact support and got no responses. I learned later that there is a way to cancel when I still had my account, but I could not get back in to use that approach. When I wanted to cancel my dropbox account, I mistakenly thought that I could just delete my account and that would stop the billing. ![]() I used to share some video files with some friends, which required me to have a paid account. ![]()
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